What is your Warranty Policy?
1-Year Warranty on all Luno Gear:
All Luno Life products carry a 365-day warranty for defects in product manufacturing. A warranty is granted to the original purchaser with proof of purchase. Luno Life does not warranty products against normal wear and tear, unauthorized modifications or alterations, improper use, improper maintenance, misuse or neglect, or if the product is used for a purpose for which it is not intended. Warrantied products will be replaced or repaired at the discretion of Luno Life.
If you believe your product may be replaceable under warranty, please fill out our warranty application. Luno Life will ship the warrantied product back to the customer via ground shipping free of charge for shipments within the United States. Return shipping and shipment insurance charges are the responsibility of the customer.
Please note: processing of warranty claims can take between 2 and 4 weeks depending on the time of year.
Luno Air Mattress Lifetime Warranty: Our Lifetime Product Replacement Warranty is available with the purchase of every Luno Air Mattress on Lunolife.com (beginning February 2021). If you choose to enroll in this extended warranty, your Luno Air Mattress is covered for life. Yes, this means we will replace your mattress if you run over it, your dog chews through it, or you accidentally drop your open pocket knife onto it.
Please note that this coverage can only be purchased at the original point of sale and cannot be retroactively applied. The warranty can also be applied to Pre-Owned Luno Mattresses, but please note that your replacement will also be a Pre-Owned Luno Mattress.
Unfortunately, we cannot replace mattresses that have been lost or stolen, as the mattress must be returned by its original owner in order for the warranty to be honored.
Luno Accessory Lifetime Warranty: Our Luno Accessory Lifetime Warranty is available with the purchase of every Luno Accessory on Lunolife.com (beginning May 2021). This warranty can be applied to the Car Window Screens, Car Camping Fan, Seatback Organizer 2.0, Cordless Pump and Fitted Sheets. This means we will replace your accessory is it is damaged in any way, no matter how it happened. The warranty is only applicable to one accessory item, so please purchase as many warranties as you need.
Please note that this coverage can only be purchased at the original point of sale and cannot be retroactively applied.
We cannot replace accessories that have been lost or stolen, as the product must be returned by its original owner in order for the warranty to be honored.
If you believe your product may be replaceable under warranty, please fill out the warranty application here.