Tracking shows as delivered, but I don’t have my package. What do I do?
Trying to find your package? Sorry — this can happen sometimes! Occasionally a carrier will tag a package as delivered before it's been physically dropped off.
Please check your front porch, side door, back porch, garage area, bushes, mailbox, and mail room to make sure it’s not hiding or jammed. Also, please ask any neighbors, housemates, concierges, and coworkers (if delivered to work) if they may have received it for you.
If your package still hasn’t turned up 3 days after the delivery date shown in your tracking information, please contact us at firstname.lastname@example.org. Luno is not responsible for lost or stolen packages. Please submit a claim with UPS if your package was lost/stolen.